Privacy Policy

We take your privacy seriously and are committed to protecting your personal information. This policy explains how gravneuromicrosolaent collects, uses, and safeguards your data.

Last Updated: March 15, 2025

Introduction

Welcome to gravneuromicrosolaent's Privacy Policy. This document outlines how we collect, use, store, and protect your personal information when you visit our website at gravneuromicrosolaent.sbs or use our financial services. By accessing our platform, you agree to the terms outlined in this privacy policy.

gravneuromicrosolaent operates as a financial services platform focused on business strategy, serving clients primarily in the Malaysia market. We understand that trust is fundamental to our relationship with you, which is why we've created this comprehensive privacy policy to ensure transparency about our data practices.

Information We Collect

We collect various types of information to provide you with our services and improve your experience. The information we collect falls into several categories:

Personal Information: Name, email address, phone number, business address, and other contact details you provide when registering or contacting us.

Financial Information: Business revenue data, financial statements, and other financial metrics you share for our business strategy services.

Technical Information: IP address, browser type, device information, and website usage data collected through cookies and analytics tools.

Communication Data: Records of your communications with us, including emails, phone calls, and chat messages.

Usage Information: How you interact with our website, including pages visited, time spent, and features used.

How We Use Your Information

Your information is used to provide our financial services, improve our platform, and communicate with you about our offerings. We process your data for legitimate business purposes and with your consent where required.

Purpose	Data Used	Legal Basis
Service Delivery	Personal and financial information	Contract performance
Communication	Contact information	Legitimate interest
Website Analytics	Technical and usage data	Legitimate interest
Marketing	Contact preferences	Consent

Data Sharing and Third Parties

We do not sell your personal information to third parties. However, we may share your data with trusted service providers who help us deliver our services. All third parties are bound by strict confidentiality agreements and data protection requirements.

Service Providers We Work With

We partner with reputable companies for hosting, analytics, payment processing, and customer support. These providers only access the minimum data necessary to perform their services and are contractually obligated to protect your information.

Your Rights and Choices

You have several rights regarding your personal information. We respect these rights and provide easy ways for you to exercise them:

Access Rights

You can request a copy of all personal information we hold about you. We'll provide this information in a readable format within 30 days of your request.

Correction Rights

If any information we hold is incorrect or incomplete, you can request that we correct or update it. We'll make changes promptly upon verification.

Deletion Rights

You can request that we delete your personal information, subject to legal and contractual requirements. We'll confirm deletion within 30 days.

Portability Rights

You can request your data in a portable format to transfer to another service provider. We'll provide this in a commonly used format.

Data Security and Protection

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include:

SSL encryption for all data transmission between your browser and our servers

Regular security audits and vulnerability assessments of our systems

Access controls ensuring only authorized personnel can access your data

Regular backups stored in secure, encrypted environments

Employee training on data protection and privacy best practices

Incident response procedures to address any potential security breaches

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of information have different retention periods:

Account Information: Retained for the duration of your account plus 7 years for financial record-keeping requirements. Communication Records: Kept for 3 years for customer service and quality assurance purposes. Website Analytics: Anonymized after 24 months and retained for statistical analysis. Financial Data: Retained for 7 years in compliance with Malaysian financial regulations.

International Data Transfers

As a Malaysia-based company, we primarily process data within Malaysia. However, some of our service providers may be located outside Malaysia. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

Transfer Safeguards

We use standard contractual clauses approved by relevant authorities, ensure recipients provide adequate data protection, and regularly audit international data transfers to maintain security standards.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website performance, and provide personalized content. You can control cookie settings through your browser preferences.

Essential Cookies: Required for basic website functionality and cannot be disabled. Analytics Cookies: Help us understand how visitors use our website to improve user experience. Functional Cookies: Remember your preferences and settings for future visits. Marketing Cookies: Used to deliver relevant advertisements based on your interests.

Children's Privacy

Our services are designed for businesses and individuals aged 18 and above. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will delete it immediately.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.

We encourage you to review this privacy policy periodically to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when it was last revised.

Legal Compliance

This privacy policy is designed to comply with Malaysian data protection laws, including the Personal Data Protection Act 2010 (PDPA), as well as international standards where applicable. We regularly review our practices to ensure ongoing compliance with evolving regulations.

Contact Us About Privacy

If you have any questions about this privacy policy or how we handle your personal information, please don't hesitate to contact us:

Address: A4372, First Floor, Lorong Seri Kuantan 22, Kuantan, 25250, Kuantan, Pahang, Malaysia

Phone: +60192392274

Email: info@gravneuromicrosolaent.sbs

We aim to respond to all privacy-related inquiries within 72 hours and will work with you to resolve any concerns about your personal information.