Refund Policy
gravneuromicrosolaent Financial Services
Last Updated: March 15, 2025
Overview
At gravneuromicrosolaent, we stand behind the quality of our financial services and educational resources. We understand that sometimes circumstances change, and we want to ensure you have a clear understanding of our refund policies. This policy outlines the conditions under which refunds may be granted and the process for requesting them.
Our refund policy is designed to be fair to both our clients and our business. We believe in providing value through our services while maintaining reasonable terms that protect all parties involved. Please read this policy carefully before engaging our services.
Refund Eligibility
Consultation Services
Refunds for consultation services are available within 48 hours of your scheduled appointment if you are not satisfied with the quality of advice provided. Services must be cancelled at least 24 hours in advance to avoid cancellation fees.
Educational Programs
Educational courses and materials are eligible for refunds within 14 days of purchase, provided less than 25% of the content has been accessed. Digital downloads and completed courses are not eligible for refunds.
Ongoing Services
Monthly or annual service subscriptions can be cancelled at any time with 30 days notice. Refunds for unused portions of prepaid services will be calculated on a pro-rata basis.
Refund Process
Submit Request
Contact our customer service team at info@gravneuromicrosolaent.sbs with your refund request. Include your invoice number, service details, and reason for the refund request.
Review Process
Our team will review your request within 3-5 business days. We may contact you for additional information or clarification during this period.
Decision Notification
You will receive an email notification regarding the status of your refund request, including detailed explanations for our decision.
Processing
Approved refunds will be processed within 7-10 business days using the original payment method. Bank transfers may take additional time depending on your financial institution.
Refund Scenarios
Full Refund
Available for services not yet delivered or accessed, cancellations within the specified timeframe, or in cases where we cannot fulfill our service commitments.
100% RefundPartial Refund
For ongoing services cancelled mid-term, educational materials partially accessed, or consultation services where partial value was delivered.
Pro-rata RefundNo Refund
Services fully delivered and utilized, digital products downloaded completely, or cancellations made outside the specified timeframe.
0% RefundPayment Method and Processing
Refunds will be processed using the original payment method whenever possible. This ensures security and helps maintain proper financial records for both parties.
- Credit card refunds typically appear within 5-10 business days
- Bank transfer refunds may take 7-14 business days depending on your bank
- Digital wallet refunds are usually processed within 3-5 business days
- Cash payments will be refunded via bank transfer to your nominated account
Important Considerations
Please note that refund processing times may vary during peak periods or holidays. We recommend keeping all payment receipts and service documentation for your records. Any disputes regarding refunds should be raised within 60 days of the original transaction date. For complex cases, additional documentation may be required to process your refund request.
Exceptions and Special Circumstances
We understand that exceptional circumstances can arise. Cases involving medical emergencies, family crises, or other significant life events will be reviewed on an individual basis. We may require supporting documentation for these special circumstances.
Additionally, if you experience technical difficulties preventing you from accessing our services, please contact our support team immediately. We will work to resolve technical issues before considering refund options.
Questions About Refunds?
Our customer service team is here to help with any questions about our refund policy or to assist with your refund request.